Support built into your account

Where does responsible gambling start at Tenbet Casino?

Only players aged 18+ can hold an account, and deposit limits, loss limits, session reminders, cooling-off and self-exclusion sit in every Tenbet Casino account.

Set a deposit limit

Malta Gaming AuthorityLicensed MGA/B2C/083/2010, regulated since 2010

Five facts to keep

You get the same safeguards as every other player

Most players simply want to know who stands behind the account and who to call if play stops feeling like play.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/083/2010

National exclusion registerGAMSTOP

Helpline0808 8020 133

Limit questions[email protected]

Control you keep yourself

Limit and control tools inside the account

After this section you will know which tool fits your situation and where each one lives in your account.

How much can go in?

A deposit limit caps how much can reach your balance in a set window. Switch it on before your first session, not after a week you would rather forget.

When the chasing starts

A loss limit stops play once net losses reach the figure you picked. Choose it if you tend to keep going to recover what has already gone.

A nudge about the clock

Session time reminders flag how long you have been playing, so a quick visit does not quietly turn into an evening. Useful if you lose track of the clock.

Take a pause first

A cooling-off period pauses your account for the stretch you select, and play simply waits until it ends. Reach for it when you need distance, not a permanent goodbye.

A firmer goodbye to play

Self-exclusion closes your account to play for the period you choose, and reopening takes a deliberate request. It suits you when you have decided to stop for a long while.

A limit in your own hands

From intention to a working limit

Most useful at the moment you decide a figure, before the first spin rather than after a bad run.

Where is my profile?

Open your profile from the menu and check you are signed in to your own account, since each person may hold only one.

Responsible gambling area

Look for the responsible gambling area and confirm the tools listed match the five above; your settings are saved there between visits.

Choose your figure

Pick the tool that answers your worry and choose a figure you can afford for the period, keeping it below what you spend on other pastimes.

Your limit is live

Save the change and read the confirmation, which shows the limit now active on your account, so nothing is left uncertain.

A pause, an exclusion, a register

Hours off, then back in. Your account holds a cooling-off period for a short break of hours or days. It starts from the responsible gambling section, and playing stays closed until the period you picked has run out.

Shut, not paused. Self-exclusion runs in the account for a long period and cannot be undone early. Set it from the same section of your account; once it begins, play and deposits stay shut for the whole stretch.

One stop across every site. GAMSTOP is the national register for this country, run by The National Online Self Exclusion Scheme Limited. Registration is online for UK residents with email verification, for 6 months, 1 year, 5 years or 5 years with auto-renewal, and takes up to 24 hours to apply. gamstop.co.uk

The moment you reach out

Where to find help in the United Kingdom

By the end you will know who answers, when, and what they can do for you.

National Gambling Helpline (GamCare)

The National Gambling Helpline is run by GamCare and answers free, 24 hours a day, seven days a week. Players and relatives get confidential advice and a referral to local support. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Gamblers Anonymous holds free peer-led meetings with no appointment needed, including mixed meetings for family and friends, so players and relatives can sit with people who understand. gamblersanonymous.org.uk

Clear signs, an early limit

Catching these moments early keeps play as entertainment, with the cost in view. If a few of them sound familiar, set a deposit limit or start a cooling-off period in your account and let it hold.

Scan the list and count honestly how many sound like your week.

Spending longer than you planned
Depositing again to win money back
Hiding your play from people close to you
Borrowing or dipping into savings to play
Feeling restless on the days you skip
Chasing the thrill with bigger stakes
Play crowding out sleep or work

Safeguards explained

When play starts to feel heavier

You will have matched your worry to the right tool, from a small cap to a full stop.

Why do you need my age confirmation before I play?+

Gambling here is for adults only, so age is confirmed before a first deposit goes through. You send proof of identity, proof of address and confirmation of your payment method; checks normally finish within 31 hours.

Can my self-exclusion be lifted before the chosen period ends?+

No. The exclusion holds for the entire period you chose, and neither a change of mind nor a request to support shortens it. A GAMSTOP registration works the same way: the term you select, from 6 months to 5 years, runs to its end.

Where do I change a deposit limit I set earlier?+

Limits sit in the same section of your account where you first set them, so there is nothing to reinstall and no separate request to file. You can adjust a figure there before your next session; choosing it calmly, well ahead of play, works better than reacting to a loss.

What if I want my account shut permanently?+

Write to [email protected] and ask for the account to be closed permanently. Support confirms the closure and explains what happens to any balance. A closed account is a firm stop, and self-exclusion adds a term that keeps you out across other sites too.

If I take a short break, when can I play again?+

A cooling-off period locks the account for the stretch you choose, so deposits and games are unavailable while it runs. Once that stretch ends, play is possible again: the pause is temporary, unlike an exclusion.

Can I set a deposit limit from my phone?+

Yes. The mobile version holds the identical limits section, so deposit, loss and session-time tools are all reachable from a phone. Every figure sits in the same place as on a desktop, with nothing dropped for the smaller screen.