Three checks, one file

From open account to cleared account: the Tenbet Casino check

Licensed casinos in the United Kingdom must confirm who plays with them, and a complete file here is reviewed within 31 hours.

Start the check

Malta Gaming AuthorityLicensed MGA/B2C/083/2010, regulated since 2010

Key facts

What does verification at Tenbet Casino involve?

Each line below is fixed by our licence, not set by the mood of the day.

Who checks

Tenbet Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/083/2010

Review time

31 hours

Deadline

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

First-time guide

Four uploads that pass first time

Useful the moment the request appears in your account, often before your first payout.

Will a phone photo do?

Proof of identity goes first: a clear photo of your passport, driving licence or identity card, with all four corners inside the frame and no glare across the text.

Recent statement page

Then proof of address: a recent bill or bank statement showing your name, your address and the date, unedited and readable at full size.

Before the middle digits go

Payment method confirmation follows: a screenshot or statement page showing the card or wallet you used, with the middle digits and the security code hidden.

The answer lands by e-mail

Uploads then sit with our team, which works through the file in the order received and replies to that file; the reply arrives at your registered e-mail address.

Papers that clear

Send these, clearly

This list tells you exactly what belongs in the file and what each copy has to show.

Proof of identity

ConfirmsThat you are the named person

Must showFull name, photo, date of birth, all corners in frame

Proof of address

ConfirmsWhere you live now

Must showYour name, address and a date within recent months

Payment method confirmation

ConfirmsThat the funding is yours

Must showCard or wallet owner, issuer, with sensitive digits hidden

Why was my document refused?

Screen copy sent in instead of the page. A screen grab or a printout of a bill loses the texture a real page carries, so the reviewer cannot tell it is genuine. Photograph the paper document itself Let the whole page fall inside the frame

Shoot it again in daylight. Glare, shadow or a thumb over one corner hides the details the check depends on, and the file is refused unread. Place the sheet on a dark flat surface Hold the phone still until it focuses

Send a document dated in this quarter. A bill dated months back no longer shows where you live now, so a fresh statement or letter is needed instead. Pick a document issued recently Check the date before you photograph

Why do you want to know where my money comes from?

Under licence MGA/B2C/083/2010, the Malta Gaming Authority obliges Tenbet Casino Ltd. to establish where money in play comes from. A source of funds request is a standing condition of that licence and applies across the market; it is not an accusation aimed at you.

Depending on how your account is funded, one or more of the following may be requested.

Recent payslips or an employer letter
Bank statements for the funding account
Tax return or self-assessment summary
Sale or settlement documents
Savings or investment statements

Ask map

The four moments a check appears

By the end you will recognise which of your own actions brings a document request

Why this card?

A card or wallet you have not used here before gets matched to your name, so the card face or wallet screenshot is compared with your identity document.

Verified before paid

Money leaving the account is checked against your verified identity first, so a passport or driving licence and a bill are reviewed before any payout.

Check the date of birth

The licence sets 18+ as the floor, and a spot check confirms the birth date on your identity document matches the profile you registered.

Loosening your own ceiling

Anything that loosens a self-imposed cap is reviewed, because a higher limit should be your own decision and not someone else's, so identity is reconfirmed.

Fewer delays

Answers that save a second upload

The worry most players bring here: sending the same paperwork twice for no reason.

Do I need to send the same paperwork again after this?+

Once your file is approved, that approval stays on your account and covers later withdrawals. A fresh copy is requested only when the details on it expire or when a document no longer matches your record.

Can you ask for documents before I withdraw anything?+

Yes. The check must be complete at the latest before your first withdrawal, and the casino may request it earlier, at registration or at the first deposit. Waiting for a payout is therefore not the only moment it can appear.

Where do my uploaded documents actually end up?+

Files travel over 256-bit AES encryption and sit in a restricted area of your account that only the verification team can open. Support agents on chat see the status of the check, not the images themselves.

What happens if I have changed my name since the ID was issued?+

Send the proof of identity you hold now together with the document showing the change, such as a marriage certificate. The name on the file must match the name on your payment method before the check can close.

Why does the casino want to know where my money came from?+

That question is a routine part of the licence conditions against money laundering, and it is asked of many players, not only of you. A short statement plus one recent statement from the account receiving the funds is usually enough.

Which regulator stands behind Tenbet Casino?+

The Malta Gaming Authority supervises the site under licence number MGA/B2C/083/2010, held by Tenbet Casino Ltd. in Sliema. Questions about the check itself go to [email protected].

Can I upload from my phone instead of a scanner?+

Yes. Photographs taken in good light work as well as scans, as long as the whole page sits inside the frame. Send the file through your account rather than by e-mail, so it lands directly in the queue.