Three Ways To Reach Us

Signed In And Stuck? Contact Tenbet Casino

Live chat, e-mail and phone reach Tenbet Casino support around the clock, with typical replies in two minutes on chat and phone.

Get Help Now £50M paid weekly

Paid today

685,481 £

1,329 Players now

Malta Gaming AuthorityLicensed MGA/B2C/083/2010, regulated since 2010

28-minute average withdrawals£50M paid weekly, verified by iTech Labs

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Independently tested · Cannot be tampered with

Choose How You Want To Talk

Reaching a person is the worry this block removes, with three staffed routes and a typical reply time on each.

Open The Chat

Best for a quick answer while you are on the site; a chat agent typically replies in two minutes, at any hour of the day or night.

Open Chat

Paper Trail By E-Mail

Best for documents, statements and anything you want in writing; write to [email protected] and expect a typical reply within four hours.

Write

Tenbet Casino By Phone

Best for a problem that needs talking through; call +44 20 2956 9282 (GMT) and a person typically answers in two minutes.

Call

Local Details

Which Number Works From The United Kingdom?

This block settles which number, time zone, languages and regulator apply to you as a United Kingdom player.

Reaching Us

UK phone+44 20 2956 9282

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/083/2010

Getting Help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Independently tested · Cannot be tampered with

A Complaint That Gets Heard

Tenbet Casino settles most queries in the first reply, but a complaint follows a clear path.

When A Reply Falls Short

Tell support what went wrong in plain words, with dates, amounts and any reference you already hold. They log it as a formal complaint rather than a quick question.

Keeping The Thread Traceable

Ask for a complaint reference so the thread stays traceable. Most replies land within four hours by e-mail, and you keep the same reference throughout.

Before And After Escalation

If the first reply misses the mark, ask for the case to be escalated to a senior handler. They review the notes afresh and answer with the reasoning written out.

The Step To The Regulator

When the casino's final answer still leaves you unsatisfied, take the matter to the Malta Gaming Authority. Quote your complaint reference, which shows you tried the casino first.

Stuck In The Wrong Inbox

One Inbox For Each Question, Not One For All

A message sent to the right desk is the worry this block settles, so nothing bounces between teams while you wait.

Your Account

General support[email protected]

Verification (KYC)[email protected]

Money Matters

Payments[email protected]

Other Desks

Complaints[email protected]

Privacy[email protected]

Business[email protected]

Tenbet Casino Operator

Your Contract Is With Tenbet Casino Ltd.

Useful the moment you want to know exactly who stands behind the licence and your money.

The Company

Legal NameTenbet Casino Ltd.

Company NumberC-94385 (Malta)

Registered AddressTriq il-Kbira, Sliema

The Licence

RegulatorMalta Gaming Authority

Licence NumberMGA/B2C/083/2010

Written Contact

Support E-mail[email protected]

Response Times

Every Channel, Every Hour

This settles how long each channel takes before a real person answers you.

Live Chat

Chat HoursAround the clock

Chat First ReplyTwo minutes

All Hours Shown InGMT

E-mail

E-mail Address[email protected]

E-mail ReplyFour hours

Phone

Phone Number+44 20 2956 9282

Phone Waiting TimeTwo minutes

Six Short Answers

Tenbet Casino Support Questions, Answered

Clears up the small doubts that stop players from ever asking

accountCan I get support without my password?+

Have your registered e-mail address and, for anything payment-related, the last four digits of your card or the wallet name. Support will never ask for your password. That is enough for the team to pull up your account and start looking.

accountWhat happens when I close my account?+

Request closure in live chat and the team will confirm it with you, then shut the account once any balance has been handled. Bonus funds will not carry over, and you can open a fresh account later unless self-exclusion is put in place.

accountCan I check who licenses Tenbet Casino?+

Tenbet Casino Ltd. holds a Malta Gaming Authority licence, number MGA/B2C/083/2010, and has run since 2010. Remote gambling is licensed here, so any dispute can eventually be raised with the authority in Malta if support cannot resolve it.

accountCan I play while waiting for verification?+

Most checks finish within thirty-one hours once your documents are in. Have proof of identity, proof of address and confirmation of your payment method ready to send through. You will be told the moment the review closes.

accountWhat if I want my personal data removed?+

Send a request to the privacy address and the team will confirm what is held on file, then supply a copy or remove what the law allows to be removed. Some records must be kept for licensing reasons, and you will be told which ones.

accountWhy is support available so late?+

Support is available around the clock in GMT, so nobody waits for morning or a weekday. Chat and phone tend to answer inside two minutes, while e-mail replies arrive in about four hours. Night and weekend cover is the same as any other time.

Have These Ready Before You Ask

Pull these together before you call or write, and the reply comes back sooner.

Account e-mail address
Payment method confirmation
Proof of identity document
Proof of address document
Your last transaction reference